Restaurant Captain

Job Description: Restaurant Captain

Overview: The Restaurant Captain is responsible for ensuring an exceptional dining experience for all guests. This role involves leading the service team, managing day-to-day restaurant operations, and acting as a primary point of contact for guests. The ideal candidate will be a hospitality professional with strong leadership skills and a passion for excellent customer service.

Key Responsibilities:

• Guest Service:
• Greet and seat guests, providing them with menus and special promotions.
• Answer questions about menu items, ingredients, and preparation methods.
• Take food and beverage orders accurately and efficiently.
• Anticipate guest needs and respond to special requests or concerns promptly and professionally.
• Maintain a high standard of service to ensure guest satisfaction.
• Team Leadership:
• Supervise and train junior staff, including waiters and food runners.
• Delegate tasks and manage workflow to ensure smooth and timely service.
• Motivate and lead the team to maintain a positive and professional work environment.
• Operational Duties:
• Oversee the cleanliness and organization of the dining area and service stations.
• Ensure all food safety and hygiene standards are strictly followed.
• Handle cash and credit card transactions accurately.
• Assist with opening and closing procedures, including setting up and breaking down the dining area.
• Communication:
• Act as a liaison between the front-of-house and back-of-house teams.
• Communicate guest feedback, issues, and special requests to the kitchen and management.

Qualifications:

• Proven experience as a Restaurant Captain, Head Waiter, or similar role.
• Strong knowledge of food and beverage, including menu pairing and wine selection.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure gracefully.
• A professional and polished appearance with a strong work ethic.
• Knowledge of POS (Point of Sale) systems is a plus.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person