Regulatory affairs Delivery Manager

2 weeks ago

Pune, Maharashtra, India Tata Elxsi Full time

Tata Elxsi works with leading medical device OEMs and technology companies for market research and human factor engineering, hardware and software engineering, verification & validation, regulatory standards & compliance requirements along with technologies such as artificial intelligence, cloud and IoT. Tata Elxsi' s Medical Device and Healthcare practice is ISO 13485 certified.

Roles and Responsibilities:

  • Looking for a dynamic leader for the Offshore development Centre for Medical Devices Unit in Pune and manage all aspects of Project deliverables, Customer and Stakeholder service, and Operations.
  • Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the Medical BU needs.
  • Overseeing the management of operations, and deliverables to have better efficacy.
  • Driving the cost efficiency of the centre, maximizing the Business Units throughput & productivity, and focusing on the inclusive culture of the company.
  • Deliver consistently high customer satisfaction, measured through formal and informal feedback.
  • Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
  • Drive business growth through partnership with Sales Team to execute solutions for customers globally.
  • Enhance the workplace through leadership, employee engagement and personnel development.
  • Work with business partners to accurately forecast and support business growth strategies.
  • Work with Delivery Managers/Project Managers closely to adopt customer-friendly strategies to execute timeliness in project deliverables.
  • Ability to prioritize company objectives and meet aggressive deadlines.

Qualifications and Education Requirements

  • Must Have: Bachelor/Master of Engineering with - A minimum of 15 -20 years of Experience in a similar role in the IT Services / Software Industry. MBA in General Management would be an add-on advantage.
  • 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC mandatorily in the medical devices / Regulatory space
  • Ability to clearly craft, communicate, measure, and manage the expectations of stakeholders.
  • Demonstrated record of success in a goal-oriented, highly accountable, agile environment

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