Team Lead

2 weeks ago

Bengaluru, Karnataka, India Resollect Full time

About Us

We are Resollect, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.

Role Overview

We are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers.

This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact.

Key Responsibilities

Dialer Operations

  • Manage and optimize daily dialer system performance (Ozonetel/Exotel or similar).
  • Configure call flows, campaigns, and agent allocations.
  • Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.

MIS & Analytics

  • Build structured dashboards and reports for real-time tracking.
  • Deliver daily/weekly/monthly reports to stakeholders.
  • Ensure accuracy, identify gaps, and recommend improvements.

Team Leadership

  • Lead and mentor a team of 25–30 tele-callers.
  • Drive daily targets, SOP adherence, and call quality.
  • Provide coaching, feedback, and resolve escalations.

Cross-Team Collaboration

  • Work closely with recovery managers, product, field, and legal teams.
  • Support ad-hoc reporting and management requests.

Ideal Profile

  • Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel).
  • Hands-on experience managing call center teams in high-volume environments.
  • Strong background in Excel, Google Sheets, CRM tools, and analytics.
  • Excellent problem-solving, leadership, and communication skills.
  • Proficiency in Kannada & English, additional languages are preferred but not mandatory.
  • Startup mindset – hands-on, adaptable, and execution-driven.

Why Join Us

  • Competitive compensation and incentive structure.
  • Tech-enabled, automation-first workflows.
  • Fast-track career growth with ownership and visibility.

Apply now to join Resollect and help build the future of collections

  • Design Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Design Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Design Lead

    3 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Job DescriptionNote : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONJob summary At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure...

  • Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:- Lead and motivate a team of customer service representatives.- Monitor performance metrics and ensure KPIs...

  • Team Lead

    6 days ago

    Bengaluru, Karnataka, India Kolo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: KoloLocation: Bangalore (In-Office)Role SummaryAt Kolo, our mission is to make home-building truly homeowner-centric. We empower Homeowners to make informed decisions during their construction or interior projects.Our Kolo SmartSelect program helps homeowners avoid costly mistakes by guiding them through requirement clarity, deep evaluation of...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole: Team Lead – International Voice OperationsLocation:BangaloreShift:Rotational (including night shifts)Experience:5+ years in a contact center environment,with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...