Customer Experience

4 weeks ago

Hauz Khas, India Mama and Peaches Full time
About Mama & Peaches
Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time.
We’re now looking for a Customer Experience & Sales Associate who’s not just a support executive, but a brand ambassador. Someone who will own the customer journey end-to-end, drive conversions, and solve problems with empathy and initiative.
If you're someone who believes every chat is a chance to connect, and every order is a relationship - this is your spot.
What You’ll Own
- Be the voice of Mama & Peaches across WhatsApp, calls, emails, DMs, and live chat
- Drive sales and conversions by reaching out to abandoned carts, leads, and on-site queries
- Manage returns, exchanges, order issues with calm, clarity, and speed
- Work closely with our logistics and ops team to reduce RTO/NDRs and improve delivery success
- Analyse customer queries, feedback & sentiment to suggest actionable improvements
- Represent the brand at offline events, exhibitions, and pop-ups
- Proactively share product feedback, service gaps, and customer insights with the team
- Track and report KPIs: response time, resolution rate, NPS, cart conversions, etc.
Who You Are
- 1–3 years of experience in a customer-facing or inside sales role (D2C/e-comm preferred)
- Excellent communicator (written + verbal) with a warm, reassuring tone
- Startup mindset - takes initiative, solves problems without waiting to be told
- Comfortable with tech tools: Shopify, WhatsApp tools, Freshdesk/Bik.ai, etc.
- Strong follow-up and time management skills
- Empathetic + results-driven - you care about the customer and the business outcome
- Bonus if you’re a parent or deeply familiar with the parenting space
- Fluency in Hindi & English is a must
Why Join Us?
- Direct access to founders & leadership - learn every aspect of growing a brand
- Be a voice that shapes the experience of thousands of moms
- Creative freedom, warm team, and fast-paced energy
- Work that truly matters to people

  • Customer experience

    4 weeks ago

    Hauz Khas, India Mama And Peaches Full time

    About Mama & Peaches  Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time.  We’re now looking for a Customer Experience & Sales Associate who’s not just a support...

  • Banquet Sales Executive

    6 days ago

    hauz khas, India Eaglehires HR Solutions Pvt Ltd Full time

    Hi, We are Hiring for one of our client from hotel and restrurant industry based in Delhi. Job Role :-Banquet Sales Executive Preference :-Females Only Experience: -0-6 years Budget :-upto 4LPA Job Description:- Promote and sell banquet halls, wedding venues, and convention facilities. Handle client inquiries, conduct site visits, and prepare customized...

  • Application Development Engineer

    2 weeks ago

    Hauz Khas, India Momentive Full time

    Job Title: Application Development EngineerSummary: The position is focused on products in the Polyurethane Slab Stock market segment applications. The Application Development Engineer (ADE) provides the technical expertise required to develop new businesses for existing and new Polyurethane additives products. The ADE must understand the needs of...

  • Sales Team Member

    5 days ago

    Hauz Khas, India Advisou Full time

    Company Description Adviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    3 days ago

    Hauz Khas, India Advisou Full time

    Company Description Adviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    3 days ago

    Hauz Khas, India Advisou Full time

    Company Description Adviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    4 days ago

    Hauz Khas, India Advisou Full time

    Company DescriptionAdviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    1 day ago

    Hauz Khas, India Advisou Full time

    Company DescriptionAdviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    5 days ago

    Hauz Khas, India Advisou Full time

    Company DescriptionAdviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...

  • Sales Team Member

    3 days ago

    Hauz Khas, India Advisou Full time

    Company Description Adviso is your comprehensive partner in the world of finance and business solutions, offering a wide range of services including Investment Banking, Management Consultancy, Startup Fundraising, Accounting and Audit, Financial Consulting, CA/CS/Legal Services, CFO Services, Tax Advisory, ESG expertise, Legal Advisory, Business Automation,...