Telecalling Team Lead

1 week ago

Chennai, India Trunefy Infobiz Private Limited Full time

Position: Tele calling Team Lead / Head (Real Estate)

Salary: ₹25,000 - ₹35,000 per month) + significant performance-based incentives and bonuses.

Location: Nungambakkam, Chennai.

Position Overview:

We are seeking an experienced and dynamic Tele calling Team Lead to oversee and drive our outbound sales calling operations. The ideal candidate will be a proven leader with a strong background in real estate tele-sales, responsible for mentoring a team of tele callers, optimising call strategies, and achieving ambitious sales targets. This is a leadership role critical to our sales success.

Key Responsibilities:

Team Leadership & Management: Lead, mentor, and motivate a team of female telecallers to achieve individual and team targets. Foster a high-performance, positive, and results-driven culture.

Strategy & Target Setting: Develop and implement effective calling scripts, strategies, and campaigns to generate qualified leads and appointments. Set clear daily, weekly, and monthly performance targets for the team.

Performance Monitoring & Reporting: Monitor team performance through key metrics (calls made, connections, appointments set, conversion rates). Analyze data to identify trends, provide constructive feedback, and report on KPIs to senior management.

Training & Development: Conduct regular training sessions for new hires and ongoing coaching for existing team members on product knowledge, sales techniques, objection handling, and CRM usage.

Quality Assurance: Ensure the highest standards of customer service and compliance with calling scripts and regulations. Conduct random call audits to maintain service quality.

Escalation Handling: Act as the point of contact for escalated customer calls and complex inquiries, providing effective resolutions.

CRM & Data Management Oversight: Ensure the team accurately updates the CRM system with customer interactions and lead status. Manage lead distribution to maximize conversion.

Requirements:

Bachelor's degree in Business, Marketing, or a related field is preferred.

Minimum of 3-5 years of experience in tele calling/sales, with at least 1-2 years in a team lead or supervisory role, preferably in the real estate sector.

Proven track record of meeting and exceeding sales targets, both individually and as a team.

Exceptional leadership, interpersonal, and motivational skills.

Expert-level communication and negotiation skills in English and regional languages.

Strong analytical skills with proficiency in MS Office (especially Excel) and CRM software.

In-depth knowledge of the Chennai real estate market is a significant advantage.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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