Deputy Area Manager

Deputy Area Manager - Debt Management Services - Urban GCL 
Job Purpose 
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities- Achieve collections targets by visiting customers and agencies.
- Monitor performance against set parameters and provide regular updates and proper guidelines.
- Review and track milestones.
- Ensure legal guidelines are complied with during repossession of products.
- Travel with Recovery Officers (ROs) as required.
- Allocate cases to team members in a timely manner.
- Demonstrate proficiency in Excel for daily tracking of team performance.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Manage Daily Risk Report (DRR) management.
- Develop and implement strategies to improve collection rates.
- Counsel and groom direct reports to enhance their skill sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), including repossession and legal management.
- Handle litigation and case management.
- Ensure compliance and risk mitigation.
- Oversee reporting and documentation.

Required Qualifications and Experience- Proven track record of achieving collections targets through customer and agency visits.
- Experience in monitoring performance and providing guidelines to teams.
- Strong ability to review and track collection milestones.
- Knowledge of legal guidelines related to repossession and recovery.
- Willingness to travel with team members as needed.
- Proficient in Excel for data management and reporting.
- Experience in maintaining accurate customer records and transaction logs.
- Strong problem-solving skills in handling escalations and resolving issues.
- Experience in DRR (Daily Risk Report) management.
- Ability to develop and implement strategies for improving collection rates.
- Experience in coaching and developing direct reports.
- Demonstrated ability to manage and lead a team of collection officers.
- Experience in legal recovery, litigation, and case management.
- Knowledge of compliance and risk mitigation in debt management services.
- Excellent reporting and documentation skills.