Senior customer success manager

3 weeks ago


Bengaluru, India SentiSum Full time

About Senti SumSenti Sum is an AI-native Voice of Customer platform helping leading brands improve retention and customer experience through real-time insights and action.The RoleWe’re hiring a Senior Customer Success Manager to own relationships, renewals, and expansion for a portfolio of strategic customers across Europe and US. You will be accountable for retention, value realisation, and commercial outcomes.Note - You need to be comfortable working with customers across Europe and US in their timezone.What You’ll OwnStrategic relationships with senior customer stakeholdersRenewals, retention, and expansionValue and ROI conversations (QBRs, exec reviews)Clear account health and risk visibilityTight collaboration with Product and FDPSRepresenting the customer internallyWhat We’re Looking For8+ years experience in Customer Success in B2 B Saa SStrong preference for AI-first or data-heavy startupsProven ownership of renewals and account growthComfortable with complex products and senior stakeholdersProduct-literate, outcome-driven, commercially sharpCurious about AI and comfortable using modern AI toolsYou don’t need to be an engineer but you do need to be credible with Product, customers, and leadership.Why Senti SumCategory-defining AI productHigh ownership, low bureaucracyDirect impact on retention and growthWork with global brands from day oneShape how Customer Success is done at scale



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