AGM Client Manager – Outbound, Strategic Accounts

1 week ago

Pune, India Vodafone Idea Limited Full time

Role: AGM Client Manager – Outbound, Strategic Accounts

Job Level/ Designation: M2

Function / Department: Strategic Accounts / Vi business

Location: Pune


Job Purpose

The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

The role of Client Manager is to liaison between VIBS & the business and to focus on New & incremental product wise Revenue Market Share from those assigned accounts.


Key Result Areas/Accountabilities

Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers

Responsible for New & incremental revenue growth on both Mobility and Non mobility product offerings.

Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.

Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

Facilitating Collections Team to ensure timely payments and reduction in bad debts

Manages detailed Account dossier and update periodically.

Adhere and comply to all processes and systems of VIL & VIBS

Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

Account Engagement and Account Mapping with C Levels

To Maintain Account level P & L

Should be able to steer the c level conversation with ease


Core Competencies, Knowledge, Experience

5 to 7 years of Account Management experience

Expertise in Enterprise telecom products & services

Enterprise Solution & Consultative Selling background

Must have technical / professional qualifications

Professional Qualifications – MBA from reputed institute

Technical Qualifications – In depth knowledge on Enterprise telecom voice and data domain

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