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Operations Lead, Amazon Fresh

4 months ago

mumbai, India ASSPL - Maharashtra Full time
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our Global Specialty Fulfilment (GSF) FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality and safety - as a means for achieving or exceeding Amazon expectations. The candidate will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with 3P delivery providers to ensure Amazon standards are being met in line with service contracts.
We're seeking a Team lead for our Last Mile operations. In this role, you will be responsible for:
- Managing, on a daily basis, end to end operations such as execution of outbound operations, for either one large site or a combination of small sites.
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team
- Driving performance management of your team members, preparing and implementing training and development plans for associates
- Continuously improving the delivery process and attaining a sustained level of delivery performance improvement
- Conducting 4M and 5S audits for the delivery station on a daily basis
- Stand-in for Area Manager
- Ability to manage shifts throughout the dayy
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND

BASIC QUALIFICATIONS

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience in customer-facing environment, warehousing, logistics or manufacturing