Field Service Engineer

4 weeks ago

gurugram, India Atlas Copco Full time
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Job Description:

The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.

In this role your responsibilities are:

Execute the service plan effectively

Handle Customer Complaint (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base

Resolve issues of the specified territory and also be carry out day to day functions of service related job

Ensure and meet the target response time

Provide customer training for better up time of the product

Co-ordinate with service sales team for proper execution of service plan

Guide/Assist service technicians to perform duties effectively

Mange the key accounts directly and ensures customer satisfaction

Arrange for customer presentations to improve product life cycle

Co-ordinate with Project team for installation of machines allocated to service

Analyze the problems and guide the team accordingly

Ensure “Safety Health and Environment” compliance at on site workshop

Find out the red-flags and analyze the root cause for failures

Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts

To handle and administer various different techniques of service processes with regard to IMS

On site knowledge of Handheld, Fixture spindle, pneumatic, software product, QAT tools and accessories

Education:

Diploma in Engineering - Electrical or Instrumentaion

Experience:

1-2 years of experience in Service and Maintenance in Motor vehicle or other industries.

Experience in servicing or maintenance of tools will be an added advantage. Knowledge and skill to repair and install equipment at customer site.

Topflight Requirement

Collaborative: You are interactive, very much a team player and enjoy developing your network; you actively take contact with people to learn from their unique and diverse competences and perspectives, and share your own knowledge and experience.
Open-minded: You are flexible and global-minded. Passionate about learning and exploring new things; you adapt quickly to new situations and opportunities. You are interested in different cultures, and excited to find new ways, perspectives and ideas.
Resourceful: You are proactive and always looking for a better way, using the resources at hand. You actively make things happen and embrace modern technology and the opportunities this offers.
Entrepreneurial: You take responsibility and are results driven. Curious by nature, you thrive on discovering new and practical ways to solve real issue and show persistency in seeing things through to get results.

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