Customer Service Representative

1 month ago


Mumbai Metropolitan Region, India The Hosteller Full time

Job description:

  • Understand the Company’s quality assurance policies & processes
  • Understand customer behavior, demographics, interaction, feedback channels, etc
  • Respond to customer inquiries, concerns, and feedback across various channels, including email, booking platforms, and phone
  • Manage and resolve post-stay complaints/ grievances effectively, ensuring timely and satisfactory outcomes for our guests
  • Collect and analyze guest feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience
  • Prepare and present regular reports on customer feedback, complaint resolution, and overall customer experience metrics
  • Coordination between different teams for suggested improvements
  • Implement various proactive prevention measures to avoid negative feedbacks.
  • Uplift reputation management skills on a timely basis
  • Understand various reporting KPIs to optimize workflow


Requirements:

  • Bachelor’s degree in Hospitality or related field
  • 1-3 years of experience in customer service, preferably in the hospitality industry
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities with a customer-centric mindset
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Familiarity with online reputation management (ORM) tools



  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...


  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...


  • Mumbai Metropolitan Region, India The Hosteller Full time

    Job description:Understand the Company’s quality assurance policies & processesUnderstand customer behavior, demographics, interaction, feedback channels, etcRespond to customer inquiries, concerns, and feedback across various channels, including email, booking platforms, and phoneManage and resolve post-stay complaints/ grievances effectively, ensuring...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai. CTC: 35k* + Incentives* Customer Service, Voice Process U.S. Shifts (Night shifts) Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 35k* + Incentives*Customer Service, Voice ProcessU. S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 7.5* LPA + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring...


  • Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai .CTC: Up to 7.5* LPA + Incentives*Customer Service, Voice ProcessU. S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring...

  • Customer Service

    5 months ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    5 months ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Mumbai, India Indent Logistics Solution Private Limited Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Mumbai, Maharashtra, India GCS Consulting Services Full time

    Job Summary:This is a full-time role for a Customer Service Representative at GCS Consulting Services. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience.Key Responsibilities:Address customer inquiries and resolve issues in a...


  • Mumbai, Maharashtra, India A2Tech Full time

    Customer Service RepresentativeAt A2Tech, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving customer queries and complaints in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues in a courteous and...