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Cluster Manager

1 month ago

delhi, India Awfis Space Solutions Limited Full time
Job Responsibilities
• Should have experience handling multiple outlets or facilities.
• Should have experience in handling Hyderabad City.
• Should have extensive experience in handling operations of multiple centers.
• Should be able to drive amazing customer experience and process excellence through team.
• Recruit and train the team on company standards and process.
• 100 % implementation of SOPs
• Drive the Community Team to exceed Community Members expectations
• Directly and directly responsible for alliances and partnerships and driving the revenues through alliances
• Motivate the Community team to minimize attrition and encourage Awfis culture. Highest standards of service delivered by Team at all levels. Prepare and deliver sales targets.
• Deliver exceptional customer satisfaction, encourage feedback, suggest solutions and execute improvements. Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation
• Initiate, collaborate and manage events for member’s engagement and education.
Role of AWFIS to prepare a new Team Member:
• AWFIS SOP and Guidelines induction will be imparted, and material shared
• Training on business specific SOPs and Background (eg. Collections, renewals)
• Share updated design and layout specs and training on Centre layout
• Induction session in relevant Verticals of AWFIS
• Scheduled Exposure to all subgroups within the Department to understand the key focus areas of Operations Department.
• Pre-Opening Process and Guidelines
We are looking for Candidates with :
• Exemplary Customer service skills and record
• An extrovert personality
• Aware and with keen interest in current affairs
• Inherent Team-Player skills
• A passion for People Training and Development
• Ambition and drive to demonstrate continuous upgradation in skills and knowledge
• Enthusiasm and demonstrating noticeable participation
• Demonstrate ability to address large audience groups
• Only candidates with inherent Team Player skills may apply
• Strong leader with key skills in Relationship Management, Operations, Cost & Revenue Management.
• With a hunger to grow with 3- 4 years focus on managing additional/ increased responsibility
• Excellent written and verbal communication.
• Belief in Extremely strong Process execution. Must have experience in handling multiple outlets or facilities.
Eligibility: • Experience: Minimum 10-12 years
• Must have worked with at least one organization for 2 years
• Should have managed an annual revenue of a minimum of 75 million INR.
• Worked as a Cluster Manager OR Area Manager (Handled entire city) in the last 2 years.
• Proficient with MS Office.
• Excellent presentation and communications skills
• Graduate in any stream Preference would be given to: MBA in any stream Familiarity with local language. Member of Community Service Club, Social and Focused Groups/ Club/ You can also refer to the following weblink to get better idea of our company background and management team.

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