Storage Senior Specialist
4 weeks ago
Summary of Position:
• To monitor, administer and support the core service SAN Storage infrastructure
• To monitor, administer and support the core service NAS Storage infrastructure
• To Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements
Key Responsibilities:
Providing technical support for storage hardware, software & virtual appliances supporting hosted application environments and managed services. Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases. Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions. Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process. Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reporting tools. Possessing competency in documenting NAS design decisions to resolve or prevent prior historical issues in environment. Coordinating with onsite IT (and non-IT) staff members for monitoring, troubleshooting and daily production/operations. Developing, documenting, and standardizing preventative maintenance routines to system availability and performance standards on production systems. Developing technical solutions using supportable methodologies that adhere to departmental standards and conventions. Investigating, troubleshooting, and resolving incidents and problems within defined service level agreements.Key Requirements/Minimum Qualifications:
Standard Minimum Requirements
Education: Bachelor’s degree or equivalent years of applicable experience Experience: 5-7 years of applicable experience
Language
The ability to fluently read, write, understand and communicate in English.
Specific Job Posting Content
Shift: Bangalore US1 (5:00PM – 2:00AM IST) Weekend & On Call Expectations: Rotating on call weekends SAN Storage knowledge and experience NAS Storage knowledge and experience
Work hours: 5 PM to 2 AM IST
Relocation assistance: Yes
Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.
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