Customer Service Representative
4 weeks ago
Key Responsibilities:
∙Serve as the first point of contact for customers, addressing inquiries, troubleshooting issues, and providing exceptional service.
∙Understand customer needs and recommend suitable solutions, upselling where appropriate.
∙Manage customer accounts and maintain detailed records in CRM systems.
∙Handle inbound and outbound calls, emails, and chats professionally.
∙Follow up with customers to ensure satisfaction and resolve any concerns.
∙Work closely with the sales team to generate and nurture leads.
∙Assist with technical inquiries related to products and services.
∙Provide product demonstrations and guide customers through technical processes.
∙Stay up-to-date with company offerings, industry trends, and technology updates.
Requirements:
∙Fluent in English with excellent verbal and written communication skills.
∙Strong customer service experience, preferably in a sales-driven environment.
∙Proficiency in Microsoft 365 (Outlook, Excel, Word, Teams) and CRM platforms.
∙Ability to learn and adapt to new technology quickly.
∙Strong problem-solving skills and attention to detail.
∙Experience handling customer inquiries via phone, email, and chat.
∙Self-motivated with the ability to work independently and as part of a team.
Shift-US shift
Salary-4.5 to 4.8 LPA
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