Lead Product Designer
4 weeks ago
San Mateo, California , Freshworks has a global team operating from
13 global locations
to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX).Freshworks’ cloud-based software suite includes
Freshdesk
(omni-channel customer support),
Freshsales
(sales automation),
Freshmarketer
(marketing automation),
Freshservice
(IT service desk),
Freshchat
(AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Job DescriptionRole overviewAs a Lead Product Designer in Freshservice (Employee Experience Product), your mission is to create seamless, enjoyable experiences for customers and their end-users using Freshservice. You’ll lead design initiatives, balance engineering constraints without compromising UX, and mentor junior designers. Success in this role will rely on your ability to collaborate effectively, present designs through relatable narratives, and adapt to feedback to deliver impactful, scalable solutions.QualificationsExperience:6+ years of experience in product design, with at least 2 years in a lead roleProven track record of thriving in a fast-paced environment, preferably in the B2B SaaS spaceSkills:Strong communication and storytelling skills to justify design decisions and influence stakeholders.A well-rounded designer with expertise across user research, interaction design, and visual design (a full-stack designer)Mindset:Growth-oriented, open to feedback, and able to adapt to new challengesAn optimistic team player who actively contributes to and learns from the design team.Please note: Resumes without a portfolio will not be considered.
Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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Lead Product Designer
4 weeks ago
Bengaluru, India Freshworks Full timeAbout Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations ...
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Lead Product Designer
4 weeks ago
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