Customer Service Representative- US Healthcare

1 week ago


New Delhi, India Macro Outsourcing Full time

Company Description

Macro Outsourcing is a leading Business Process Outsourcing (BPO) firm based in New Delhi. We specialize in delivering a wide range of outsourcing services, including customer support and data management. Our commitment to excellence has established us as a trusted partner for our clients, enabling us to provide customized solutions that address their unique needs. We focus on streamlining back-office operations, such as medical transcription and billing, ensuring efficiency and cost-effectiveness while adhering to the highest quality and security standards, including HIPAA compliance.

Role Description

We are seeking an Appointment Scheduler - US Healthcare Process fluent in Spanish & English - speaking skills (Spanish Mandatory) to join our team at Macro Outsourcing in New Delhi. This full-time, on-site position requires candidates fluent in English & Spanish, equipped with strong communication skills in both languages. Ideal applicants will effectively engage with clients and contribute positively to our collaborative work environment.

Key Responsibilities

  • Answer incoming calls and make outgoing calls to patients in the USA.
  • Schedule appointments and follow up with patients.
  • Provide exceptional customer support in both English and Spanish, promptly addressing enquiries and resolving issues.
  • Collaborate with cross-functional teams to ensure smooth communication and workflow.
  • Assist in developing and implementing Spanish-language content for various projects.

Qualifications

  • Fluency in both Spanish & English is required
  • Strong interpersonal skills and the ability to engage effectively with clients.
  • Fresh graduates with excellent Spanish & English speaking skills are welcome for the applications.
  • Immediate Joiners with excellent command on Spanish & English Fluency will be given high preference.


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