Application Support Analyst

6 days ago

bangalore, India IG Group Full time

Job Description

Application Support Engineer

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE -listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our topclass platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around , people use our ground-breaking technology and forward-thinking platforms to trade the financial products they know and love.

Your role in the Team:

At IG, we are passionate about building software that solves problems. We count on our Application Support Engineers to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we’re searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a crossfunctional team to develop real-world solutions and positive user experiences for every interaction

What you’ll do

Run the production/ Demo/NFT environment by monitoring availability and taking a holistic view of system health.

Participate in Performance Tests, Load tests and Chaos test on NFT environment - Identify bottlenecks and contribute to environment stability

Improve reliability, quality, and MTTR.

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement.

Provide primary operational support and engineering for multiple large-scale distributed/Microservice software applications.

Who we’re looking for

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together

What you’ll need for this role:

Bachelor's degree (or equivalent) in computer science or related discipline

Ability to de-bug program (structured and OOP) using Java.

Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.

Quick Troubleshooting and resolution within defined MTTR of NFT/Production environment issues.

- years of experience in Unix/Linux, SQL and any tomcat-based application is desirable

Experience of working in a global organization and servicing high value/global customers in different geographical locations.

Effective troubleshooting, analytical skills and ability to manage complex and work under pressure.

Exposure to Logging and Telemetry tool for monitoring

How you’ll grow:

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-belief's and go for the things you dream of. With internal and external learning opportunities and the tools to help you skyrocket to success, we’ll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride

The perks:

As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:

• Flexible working hours and work-from-home opportunities

• Performance-related bonuses

• Insurance and medical plans

• Career-focused technical and leadership training

• Contribution to gym memberships and more

• A day off on your birthday

• Two days’ volunteering leaves per year.

Where you’ll work :

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’ That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business. That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy. So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

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