Principal Cloud Service Manager
4 days ago
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact:
You are the Principal Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.
You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.
What the role offers:
Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking reporting and cross functional communication with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager leads the escalation management until the issues are resolved and the account de-escalated Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership) Identifying short and long-term strategies to assist in the growth and business objectives of the customer Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments, and ensuring that issues have been addressed and customer perception has positively Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items On-board net-new hybrid (on-prem and cloud) based customers Enable customer sponsors in a consultative and best-practice share approachWhat you need to succeed:
Bachelor’s degree in a technical or business discipline, or equivalent Strong client focus At least 10+ years of IT experience in Service Delivery Roles At least 5 years’ experience in a client facing role within a software company Conversant in cloud technology and data center deployment,. ITIL certification preferred. A level of comfort with creating and balancing fact-based analytics with real world application. Demonstrable experience in developing and rolling out customer satisfaction improvement programs Able to work independently with positive problem-solving attitude Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership), demonstrated experience in a consulting environment Solid work ethic with a willingness to work overtime when requiredOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
-
Office Manager
4 weeks ago
bangalore, India Principal Axis Full timeCompany DescriptionPrincipal Axis Systems is a group of businesses that is located in central Bangalore.Role DescriptionThis is a full-time role as an Office Manager at Principal Axis. The Office Manager will be responsible for overseeing the day-to-day operations of the office, including administrative assistance, office equipment management, customer...
-
Office Manager
4 weeks ago
bangalore, India Principal Axis Full timeCompany Description Principal Axis Systems is a group of businesses that is located in central Bangalore. Role Description This is a full-time role as an Office Manager at Principal Axis. The Office Manager will be responsible for overseeing the day-to-day operations of the office, including administrative assistance, office equipment management, customer...
-
Principal Cloud Service Manager
4 days ago
Bangalore, India opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Principal Cloud Engineer
4 weeks ago
Bangalore, India Dashhire Full timeWe are seeking a highly skilled Principal Cloud Engineer - Azure - to join our team. You will be responsible for delivering cloud solutions and ensuring high-quality, timely, and cost-effective outcomes. You will also exhibit deep SME capabilities, provide guidance and direction to the team, and collaborate with various : Azure solutions, ensuring...
-
Principal Cloud Engineer
2 months ago
Bangalore, India Dashhire Full timeWe are seeking a highly skilled Principal Cloud Engineer - Azure - to join our team. You will be responsible for delivering cloud solutions and ensuring high-quality, timely, and cost-effective outcomes. You will also exhibit deep SME capabilities, provide guidance and direction to the team, and collaborate with various : Azure solutions, ensuring...
-
bangalore, India Cloud Raptor Full timeAbout us: At Cloud Raptor , we specialize in providing scalable and efficient solutions to businesses across many industries. Focused on cloud technologies and technical expertise, we help organizations navigate the ever-changing landscape of the digital era. With dedicated Centres of Excellence across the globe, we are enabled to deliver comprehensive,...
-
Principal Architect
2 weeks ago
bangalore, India CareerXperts Consulting Full timeThis role seeks a highly experienced Principal Architect with expertise in Golang programming, cloud computing, security best practices, and experience integrating Transport Layer Security (TLS) and Security Assertion Markup Language (SAML) for secure communication. You will be responsible for leading the design and implementation of secure, scalable, and...
-
Principal Consultant, Cloud Engineer
2 months ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Principal Consultant, Cloud Engineer
4 weeks ago
bangalore, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Principal Software Engineer
5 days ago
bangalore, India Cloud Software Group Full timeBetter work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the...
-
Principal Software Engineer
4 weeks ago
bangalore, India Cloud Software Group Full timeJob Description Summary Do you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business area where we see growth potential. This business unit is unique, and we certainly...
-
Principal Software Engineer
1 month ago
bangalore, India Cloud Software Group Full timeJob Description Summary Do you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business area where we see growth potential. This business unit is unique, and we certainly...
-
Principal Software Engineer
3 weeks ago
bangalore, India Cloud Software Group Full timeBetter work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and...
-
Principal Architect
2 weeks ago
bangalore, India CareerXperts Consulting Full timeThis role seeks a highly experienced Principal Architect with expertise in Golang programming, cloud computing, security best practices, and experience integrating Transport Layer Security (TLS) and Security Assertion Markup Language (SAML) for secure communication. You will be responsible for leading the design and implementation of secure, scalable, and...
-
Cloud Solution Architect-Principal IT Analyst
4 weeks ago
Bangalore, India ZF Group Full timeReq ID 69444 Bangalore, India Cloud Solution Architect • Extensive expertise with minimum 5 years of experience in IT architectures, software development, and cloud technologies. • In-depth operational knowledge and proficiency in software engineering, cloud computing, and cloud architecture. • Proficiency in integrations, including...
-
5G Cloud Principal Member of Technical Staff
4 weeks ago
bangalore, India Oracle Full timeJob Description : This is a 5G Cloud Principal Software developer position that will involve the following : Main Responsibilities: • Design, develop, and test Oracle 5G application software using cloud native principles and Java/J2EE on Linux platform. • Provide technical leadership to offshore development team. • Review escalated field issues....
-
Senior Support Services Manager
3 weeks ago
bangalore, India Cloud Software Group Full timeAbout This Team: The Critical Situation Management team is one of the key stakeholders in driving and maintaining customer confidence in our CSG Citrix BU range of products. Job Description/Responsibilities: Primary Duties / Responsibilities: Responsible for communication with key stakeholders at customer front, the CSG Sales organization, Product,...
-
Cloud Ops
4 weeks ago
bangalore, India Infogain Full timeCloud Ops (Senior) with skills Cloud Service Manager, Infrastructure Support, Infrastructure Support L1, ITSM Principles, Servicenow, Servicenow, Cloud Service Incident Management for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: June 03, Share on Linkedin Share on Twitter Share on Facebook ROLES &...
-
Bangalore, India ZF Group Full timeReq ID 69444 Bangalore, India Your Tasks: Design Customized solutions driving KPI’s laid out for business specific HPC architecture Solutions as defined by business context. Engage and collaborate with Solution Architects, Professional, Service Partners to define an HPC solution strategy and/or AI/ML , CAE , accelerated...
-
Cloud Platform Engineering Principal
4 days ago
bangalore, India Brambles Full timeDescription Position: Cloud Platform Engineering Principal- Bangalore Overview Brambles is a global supply chain logistics company operating in more than 60 countries, with its largest operations in North America and Western Europe. It employs more than 14,500 people and is an industry leader in the transportation of goods for customers...
