Technical Support Specialist

3 weeks ago


Vizag, India Revidd Full time
About Revidd

Revidd gives streaming businesses one place to stream VOD, LIVE, and Linear/FAST using cloud-based platforms for managing and distributing high-quality video content across various platforms including the web, mobile devices, and TV. Offering customisable APIs and turnkey solutions for OTT apps and Linear/FAST channels. Revidd's SaaS solutions empower content creators and distributors to efficiently create, launch, and oversee distribution on a large scale.

Head Office based in Montebello, NY. Revidd has raised $1.1M from the world’s top investors— Inovnis SA and IIMA Ventures.

About The Role (Night Shift)

As a Technical Support Specialist you will be responsible for assisting our customers with their inquiries and issues related to our SaaS product. This role requires someone with excellent communication skills, technical proficiency, and a strong problem-solving ability. The ideal candidate should have prior experience in customer support, particularly in a technical support capacity.

What you will doDeliver timely and effective customer support via email, chat, or phone during night shifts.Assist customers with onboarding, product usage, and troubleshooting procedures.Demonstrate proficiency in identifying and addressing customer-reported issues promptly, offering immediate solutions or viable workarounds.Track and monitor open issues, facilitating communication between developers and customers to ensure timely resolution within SLAs. Inform customers upon issue resolution.Document and escalate complex issues to the appropriate teams for thorough investigation and resolution.Provide valuable feedback to the product team based on customer interactions and recurring issues.Uphold high level of professionalism and prioritise customer satisfaction throughout all interactions.

What you will needPrevious background in customer support, ideally within a technical support capacity.Proficient problem-solving and troubleshooting capabilities.Exceptional written and verbal communication proficiencies.Familiarity with SaaS products and fundamental technical concepts.Knowledge of customer support software and ticketing systems is advantageous.Availability for night shifts, weekends, and holiday work if necessary.Flexible to work either onsite or remotely as the situation demands.



  • Vizag, India Inspiredge IT Solutions Full time

    Role:Technical Support EngineerExperience:3+ yearsLocation:VisakhapatnamRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role requires...


  • Vizag, India Miracle Software Systems Full time

    The desired candidate should have experience using CP4I in integrations with SAP systemsGood knowledge of Linux Containers (Docker), Kubernetes, and deployment of containerized applications/microservices architecturesHands-on experience on IBM Cloud Pak for Integration deployment over RedHat OpenShift Container Platform (OCP) is highly preferableShould be...


  • Vizag, India Eisai Pharmaceuticals India Full time

    Join Eisai - Empowering Lives, Transforming Healthcare.At Eisai, we are committed to satisfying unmet medical needs and elevating healthcare for patients, their families, and caregivers. Our dedication to human health care (hhc) drives our breakthroughs in neurology and oncology, with a relentless focus on research and development.Why Eisai?1. Innovation...


  • Vizag, India Eisai Pharmaceuticals India Full time

    Join Eisai - Empowering Lives, Transforming Healthcare.At Eisai, we are committed to satisfying unmet medical needs and elevating healthcare for patients, their families, and caregivers. Our dedication to human health care (hhc) drives our breakthroughs in neurology and oncology, with a relentless focus on research and development.Why Eisai?Innovation...


  • Vizag, India Revidd Full time

    About ReviddRevidd gives streaming businesses one place to stream VOD, LIVE, and Linear/FAST using cloud-based platforms for managing and distributing high-quality video content across various platforms including the web, mobile devices, and TV. Offering customisable APIs and turnkey solutions for OTT apps and Linear/FAST channels. Revidd's SaaS solutions...


  • Vizag, India Miracle Software Systems Full time

    The desired candidate should have proven experience in Point of Sale (POS), SQL, and Integration TestingConduct promotion testing within POS systems, ensuring accurate implementation and collaborating with the team to address any issues arising from testingDemonstrated experience in working with a large number of transactions along with ensuring the...

  • Sales Executive

    6 days ago


    Vizag, Andhra Pradesh, India timesjobs Full time

    Working with Sales Team to develop and implement specific produce account specific solutionsPresenting the design and value of proposed company's solution to customers and prospectsAnticipating technology and/or market trends and provides guidance on their application to external customers and feedback of business requirementsSuccessfully building...

  • RPA Developer

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have proven experience in RPA development with proficiency in one or more RPA toolsShould work closely with analysts to understand and gather comprehensive requirements for automation projectsAbility to convert gathered requirements into detailed technical specifications and design documentsShould analyze existing processes,...

  • SAP SD/LO Consultant

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have 10+ years of experience in implementing and supporting SAP SD/LO modulesShould gather and analyze client requirements, and provide expert advice and recommendations on system functionality and best practicesAbility to lead and participate in project implementations, ensuring successful and timely delivery of solutionsShould...

  • SAP FI/CO Consultant

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have 10+ years of techno-functional experience in S/4 HANA along with modules of FICO with SAP FI/COAbility to understand client's needs, design blueprints, provide support, and document project processesShould have relevant experience in configuring SAP IMG with the user community to get desired resultsPreferred to have...

  • SAP ABAP Consultant

    2 weeks ago


    Vishakhapatnam/Vizag, IN Prowess Enterprises Pvt Ltd Full time

    Job Description and Responsibilities :Experience with S/4 to S/4 Upgrade (Version Upgrade)Proficiency in CDS views and ABAP Managed Database Procedures (AMDP)Strong understanding of ABAP OData developmentFamiliarity with working in the Fiori front-end and analyzing OData logicPractical working knowledge of BRFplus (Business Rules Framework plus) is a...

  • SAP ABAP Consultant

    2 weeks ago


    Vishakhapatnam,Vizag, India Prowess Enterprises Pvt Ltd Full time

    Job Description and Responsibilities : Experience with S/4 to S/4 Upgrade (Version Upgrade) Proficiency in CDS views and ABAP Managed Database Procedures (AMDP) Strong understanding of ABAP OData development Familiarity with working in the Fiori front-end and analyzing OData logic Practical working knowledge of BRFplus (Business Rules Framework plus) is a...

  • DataPower Developer

    2 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should be a DataPower expert with over 5 years of experience in the relevant fieldAble to create XML/MPG and WSP services in DataPowerShould have experience in configuring security concepts such as SSL, AAA, Sign, verify, Encrypt, and DecryptProficiency in handling administrative tasks such as DataPower upgrades, reloads, and...

  • EDI Developer

    2 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have 8+ years of experience in EDI support roles, with a strong focus on the retail domainHands-on experience with EDI translation tools, including Gentran, BizTalk /Sterling Integrator/ OpenText / any other EDI mapping toolsShould be proficient in EDI standards (ANSI X12, EDIFACT) and related protocols (AS2, FTP, SFTP)Should...

  • SAP PP Consultant

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have 7+ years of experience in full cycle implementation and support of SAP PPWork closely with business stakeholders to understand and document production planning requirementsTranslate business requirements into functional specifications for SAP PPConfigure the SAP PP module based on business requirementsCustomize and enhance...

  • SAP MM Consultant

    2 weeks ago


    Vizag, India Tech Mahindra Full time

    Role :- Sr.Software EngineerSkill :- SAP MM S/4 HANAExperience :- 5+ Yearslocation :- VishakhapatnamJob Description : -- Should have experience in 4 to 6 years of implementation and support experience of SAP MM/IM, HANA implementation project.- Perform detailed analysis of complex business process requirements and provide appropriate system solutions;...


  • Vizag, Andhra Pradesh, India Conduent Business Services India LLP Full time

    Job Track Description:Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions.General ProfileSupervises daily tasks of...

  • Microservices SME

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have 8+ years of experience in designing, developing, and implementing distributed IT systemsShould have experience in JDK 11+/J2EE, Spring Rest services, and databases along with Design and Architect experience is a mustAbility to build solutions that are supportable, scalable, and achieve our aspiration of common...

  • Axway TSIM Consultant

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have relevant experience in Axway TSIM and expertise in designing, testing, and implementing EDI and B2B integrationsExperience in monitoring, troubleshooting, and supporting the full life-cycle of integrations, and creating customized reportsShould have experience with database structures, SQL, and data migration...

  • SAP PP/QM Consultant

    3 weeks ago


    Vizag, India Miracle Software Systems Full time

    The desired candidate should have a minimum of 8 years of experience working with SAP PP and QM modules, including full-cycle implementations and supportProficiency in SAP PP functionalities such as MRP, capacity planning, production orders, and shop floor controlStrong understanding of SAP QM functionalities, including quality inspection, notification...