Sales Executive

3 weeks ago

Chennai, India Peninsular Research Operation Full time
  • First Point of Contact: Act as the first point of contact for customer inquiries, providing prompt, courteous, and comprehensive support. Ensure a positive customer experience by addressing queries and concerns efficiently and effectively.
  • Market and Competitor Analysis: Conduct regular analyses of market trends and competitor activity to identify sales opportunities and threats. Utilize this information to strategize and adjust sales tactics accordingly.
  • Product Demonstration: Demonstrate the features and benefits of our products to potential and existing customers, customizing presentations to suit their specific needs and requirements.
  • Maintain Product Expertise: Keep up-to-date with product information, including features, benefits, and applications, to ensure accurate and effective communication with customers.
  • Negotiate Contracts and Renewals: Handle negotiations for contracts and renewals, aiming to secure terms that benefit both the customer and the company.
  • Customer Service and Support: Offer exceptional service and support throughout the sales process, from initial inquiry to after-sales follow-up, ensuring customer satisfaction and loyalty.
  • Collaborative Strategy: Work in close collaboration with the Customer Success/Engagement Executive and partner with product development and marketing teams to develop and implement sales strategies that enhance customer satisfaction and loyalty, while sharing customer feedback to inform product improvements and marketing strategies.
  • Achieve Sales Targets: Work towards meeting and exceeding set sales targets, contributing to the company's sales performance and growth objectives.

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