Service Technician

3 weeks ago

Ernakulam, India ScalingUpWork Full time

For an Kerala's Leading Home Automation Company

Responsibilities

  • Taking ownership of customer complaints reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints. ·
  • Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams. ·
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on. ·
  • Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it. ·
  • Ensure all complaints are properly logged. ·
  • Prioritize and manage several open complaints at one time. ·
  • Document technical knowledge in the form of notes and manuals ·
  • Maintain jovial relationships with clients
  • Any task assigned by management.

Requirements:

  • Diploma / ITI / Bachelor's degree in electrical engineering or a related field.
  • Freshers / 1+ years of experience in Home / Hotel / Hospital / Industrial automations or CCTV related security products service engineers.
  • Strong knowledge of home automation systems, protocols, and standards
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

Education: Diploma / ITI / Degree

Experience: Freshers / 1+ Years

Salary: Starting ₹20000

Location: Kochi

*** Immediate Joining ***

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • CCTV Service Technician: 1 year (Preferred)
  • Home / Hotel / Hospital / Industrial automations: 1 year (Preferred)

Work Location: In person

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