Field follow test engineer

2 weeks ago

Chennai, India Caterpillar Full time
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Field Follow Engineer – CHENNAI, INDIA
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Description
This role would provide support to our new product introduction teams and engineers in Motor Graders.
Job responsibilities include, but are not limited to:
Inspect new products and features in the field and report VOC/VOD to the NPI Platform and Technical Leader according to the PPRD process and utilize CAT Inspect
Report processes needed beyond VOC/VOD-PPRD to the current Product Platform Owner, CPI Owner, and Lifecycle Manager
Support on-site tracking of rework sales
Leverage unified fleet monitoring codes, hours, fuel consumption, and idle time.
Communicate clearly and concisely, and collaborate with the factory and engineering about product issues and successes
Travel to dealer and customer locations to assist with troubleshooting, failure analysis, and information gathering
Assess dealer capabilities and recommend improvements
Provide technical guidance on the product repair, rebuild and maintenance process
Assist dealers in technical exchanges with customers
Ability to train new field follow engineers
Basic Qualifications
Bachelor's degree in engineering or at least 4-5 years of equivalent work experience
At least 2 years of experience in construction machinery or product support.
Strong initiative and troubleshooting skills, able to evaluate and communicate problems found on test machines.
Candidates will also have:
Solid mechanical and analytical skills.
Good relationship building, collaboration and communication skills.
Domestic and international travel willingness.
Willingness to continue in engineering and/or other functional areas in graders after job assignment.
Top Candidates will also have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Translate customer needs to technical engineering requirements.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, dealers, and peers.

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