Service Now Developer

1 month ago

Bengaluru, India Qtek Systems Full time
Description

:Preferred Experience:

Experience in implementing enterprise software (ideally ITIL or ITSM related).Experience in working with enterprise software companies and/or consulting companies.Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc).Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.Experience with ITSM best practices, IT service desk.Familiarity with SaaS deployments and it’s supporting architecture is a plus.ITSM and CMDB experience (HP, Remedy, Frontline, Service Now) is a plus.

Necessary Skills:

Define and explain database hierarchyIncorporate workflows and escalation paths into service nowCreate users, create profiles/viewsCreate integration points for Exchange, AD, LDAP, VoicemailCreate service catalogue entries, landing page and workflowsCreate reportsMust be proficient in ITIL – Incident management and service catalogue managementIntegration of Active Directory or other identity management sourceEffective problem-solving and decision-making skills.Ability to track projects, meet deadlines and ensure quality.Ability to facilitate meetings and drive group consensus.Strong interpersonal and customer service skills.Proven team player and team builder.Strong organizational and analytical skills.

Training and Certifications:

ITIL Certification is preferred.Service Now certification/training is preferred.

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