Sr Manager

2 months ago


bangalore, India Databricks Full time

P-1023

Mission : 

The Sr Manager, Apache Spark™ (Technical Solutions), India is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. This leader will oversee all Support operations during Asia Pacific business hours and will be responsible for running a 24x7 team out of our Bangalore, India office.

Impact you will have : 

Build and manage a 24x7 regional team of Technical Solution Apache Spark™ Engineers based out of Bangalore. Provide coaching and mentorship to regional support managers. Identify and implement process improvements to meet or exceed regional performance KPIs. Drive support escalations during Asia Pacific business hours and establish cross-functional collaboration to manage and resolve issues. Be a player-coach and provide technical leadership to the regional support team . Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform. Define quarterly goals and track them to completion to drive team growth and personal development. Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues. Participate in weekend on-call rotations for support escalations.  Perform risk assessments and be a hands-on leader

Competencies : 

Minimum 14 year of experience in IT Industry - SaaS Support, building, testing, and maintaining Minimum 5+ years of managerial experience , leading a team of at least 8+ technical support engineers  Strong experience working with Big Data (Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity. Demonstrated experience in a customer-facing role , managing a large regional team of technical support engineers. Excellent analytical and troubleshooting skills. A team-oriented attitude and a high degree of comfort working in a startup environment. BE/B.Tech/MS in Computer Science or other equivalent technology required

Benefits

Benefits allowance Employee's Provident Fund Equity awards Gym reimbursement Annual personal development fund Work headphones reimbursement Business travel insurance Paid Parental Leave

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