Supply Manager

2 weeks ago

Bengaluru, India Pronto Full time

Role Overview:

As a Supply Manager, you will play a pivotal role in building and managing our partner ecosystem of domestic help (maids, cleaners, support staff) across hubs. You will be responsible for ensuring a steady supply pipeline, driving training and onboarding, and maintaining strong relationships with partners to meet demand in a rapidly scaling environment.

Key Responsibilities:

  • Own end-to-end supply lifecycle: sourcing, onboarding, training, deployment, and retention.
  • Build and maintain a robust pipeline of partners through community outreach, referrals, agencies, and on-ground sourcing.
  • Collaborate with training teams to ensure all partners meet Pronto's service, grooming, and quality standards.
  • Monitor and manage partner availability across hubs to ensure consistent demand-supply balance.
  • Resolve partner queries, grievances, and escalations with empathy while maintaining trust and retention.
  • Work closely with Hub Managers and Cluster Managers to plan and forecast supply as per business needs.
  • Track and report supply metrics, ensuring operational efficiency and partner engagement.

Requirements:

  • 3-8 years of experience in field recruitment, blue-collar workforce management, or last-mile operations.
  • Strong local market knowledge and ability to build grassroots sourcing networks.
  • Excellent communication, relationship-building, and people management skills.
  • Proficiency in MS Excel/Google Sheets; familiarity with dashboards and basic analytics.
  • Problem-solving mindset with high agility and comfort in on-ground operations.
  • Willingness to work in a 6-day, field-intensive operational role.

Why Join Us?

  • Be part of a high-growth, impact-driven startup backed by top investors.
  • Shape the future of an underserved sector with tech and innovation.
  • Work alongside a passionate team driven by purpose and excellence.

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