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Assistant Manager/Manager
6 days ago
Job Description :
Manager - BI Analytics will be responsible for developing, leading and executing 'Forecasting & Predictive Analytics' to support strategy development and business decision-making within the Contact Centre; providing clear and actionable insights to the business by undertaking best-in-class analytics work; interfacing with key stakeholders in order to plan and execute Business Intelligence (BI) projects; coordinating and assisting BI & Data Warehousing (DW) activities within the team; and driving improvements and development within the Analytics team.
Shift : UK shift (office based)
Location : Mumbai
2 rounds of interview : Face to face
Experience :
- Minimum of 8 years experience of which, 4 years should be of applied data mining experience in disciplines such as Call Centre Metrics.
- Strong experience in advanced statistics and analytics including segmentation, modeling, regression, forecasting etc.
- Experience with leading and managing large teams.
- Demonstrated pattern of success in using advanced quantitative analytic methods to solve business problems.
- Demonstrated experience with Business Intelligence/Data Mining tools to work with data, investigate anomalies, construct data sets, and build models.
- Critical to share details on projects undertaken (preferably in the telecom industry) specifically through analysis from CRM.
Qualification :
- Should have 8-10 years into Analytics, Web developer , Automation, stakeholder management with good communication skills, Experience with leading and managing large teams.
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