Associate Director-Chargeback
5 days ago
About Us:
Cashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments via 180+ payment modes and make payouts - all with a simple integration.
Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor payouts, salary payouts, bulk refunds, expense reimbursements, loyalty and rewards, and so much more
We enable businesses of all, and we are building the payments infrastructure for tomorrow, today.
We entered the payments industry in 2015 to facilitate Cash-on-Delivery payments for e-commerce businesses. We are also contributing to the pace of India's digitization by working closely with traditional banks to increase ease and convenience for last-mile customers.
What You Will Do:
· Manage the risks associated with chargebacks/customer disputes, and build robust and standardized processes to manage and reduce chargeback/disputes across businesses
· Continually optimize and upgrade the chargeback/dispute service system based on rules/requirements of card schemes
· Lead a team of talented individuals running day to day operations and handle escalations, if any
· Monthly review with relevant business heads and other senior stakeholders
· Increase awareness around chargeback and dispute handling mechanisms among internal and external stakeholders.
What You Will Need:
· 8-12 years of relevant experience in managing chargeback and dispute processes.
· 5+ years of leading and motivating teams.
· Ability to manage multiple complex projects and programs
· Ability to challenge status-quo and think out of the box to improve / automate the ways of working.
Location : Bangalore
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