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Lead -Customer Care
1 month ago
Leading customer care in telecom sales involves overseeing a team dedicated to delivering exceptional service to customers before, during, and after the sales process. Below are the key responsibilities and strategies for success in this role:
Team Leadership : As the leader of the customer care team, you're responsible for hiring, training, and managing a team of customer service representatives. You provide guidance, support, and coaching to ensure team members have the skills and resources needed to deliver excellent service.
Customer Experience Management : You develop and implement strategies to enhance the overall customer experience. This includes setting service standards, establishing customer satisfaction metrics, and continuously improving processes to meet or exceed customer expectations.
Sales Support : Your team plays a crucial role in supporting the sales process by providing pre-sales assistance, answering product inquiries, and resolving customer concerns. You collaborate closely with sales teams to ensure a seamless transition from inquiry to purchase.
Issue Resolution : Your team handles customer complaints, inquiries, and escalations promptly and effectively. You establish protocols for handling various types of issues and empower team members to resolve issues independently while providing support for complex cases.
Product Knowledge : You ensure your team has in-depth knowledge of telecom products and services to effectively address customer inquiries and recommend suitable solutions. This involves ongoing training and product updates to keep team members informed.
Cross-functional Collaboration : You collaborate with other departments such as sales, marketing, product development, and technical support to streamline processes, address customer needs, and drive business growth. Effective communication and coordination are essential for success.
Performance Monitoring and Reporting : You track key performance indicators (KPIs) such as customer satisfaction scores, first contact resolution rates, response times, and service level agreements (SLAs). Regular performance monitoring and reporting enable you to identify trends, areas for improvement, and opportunities for recognition and rewards.
Continuous Improvement : You foster a culture of continuous improvement within the customer care team by encouraging feedback, implementing best practices, and seeking ways to enhance efficiency and effectiveness. This includes soliciting input from team members and leveraging technology to streamline processes.
Customer Feedback Management : You implement systems for collecting and analyzing customer feedback to gain insights into customer satisfaction levels, identify areas for improvement, and drive service enhancements. Customer feedback plays a crucial role in shaping the customer care strategy.
Compliance and Quality Assurance : You ensure that your team adheres to regulatory requirements, company policies, and quality standards in all customer interactions. This includes monitoring compliance, providing training on regulations and policies, and conducting quality assurance checks.
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Lead -Customer Care
3 weeks ago
Vijayawada, India Ontrack HR Services Pvt LTD Full timeLeading customer care in telecom sales involves overseeing a team dedicated to delivering exceptional service to customers before, during, and after the sales process. Below are the key responsibilities and strategies for success in this role:Team Leadership: As the leader of the customer care team, you're responsible for hiring, training, and managing a...
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Lead -Customer Care
1 month ago
Vijayawada, India Ontrack HR Services Pvt LTD Full timeLeading customer care in telecom sales involves overseeing a team dedicated to delivering exceptional service to customers before, during, and after the sales process. Below are the key responsibilities and strategies for success in this role:Team Leadership: As the leader of the customer care team, you're responsible for hiring, training, and managing a...
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Customer Care Executive
2 months ago
Vijayawada, India QUESS CORP LIMITED Full time* Associate have to explain about company products and benefits to customer. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. *Generate Leads & Convert into sales **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹22,000.00 per...
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Customer Care Executive
15 minutes ago
Vijayawada, India QUESS CORP LIMITED Full time* Associate have to explain about company products and benefits to customer. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. *Generate Leads & Convert into sales **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹22,000.00 per...
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Customer Care Executive
3 weeks ago
Vijayawada, India SP CAPITAL SERVICES Full timeManaging a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Empathy, good communication, and problem-solving are core skills in providing excellent customer service **Salary**: ₹100,000.00 - ₹200,000.00 per...
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Customer Care Executive
6 days ago
Vijayawada, Andhra Pradesh, India Navrelia Foods Private Limited Full timeJob Role and Responsibilities Clearly communicate and share appropriate product USP, Value proposition and attributes to new customers Follow up with existing customers to gather and document their feedback in excel sheets and internal company database Create invoices on software and process customer ordersJob Requirements Proficient in spoken English...
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Customer Care Executive
2 weeks ago
Enikepadu, Vijayawada, Andhra Pradesh, India TANVI FOODS INDIA LTD Full time**POSITION**: CUSTOMER CARE EXECUTIVE **NO OF POSITIONS**: 1 **QUALIFICATION**: ANY DEGREE. **RESPONSIBILITIES**: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query...
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Customer Care Executive
2 months ago
Enikepadu, Vijayawada, Andhra Pradesh, India TANVI FOODS INDIA LTD Full time**POSITION**: CUSTOMER CARE EXECUTIVE **NO OF POSITIONS**: 1 **QUALIFICATION**: ANY DEGREE. **RESPONSIBILITIES**: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query...
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Customer Care Executive
2 weeks ago
Vijayawada, Andhra Pradesh, India EZONE SECURITY SOLUTIONS INDIA PVT LTD Full timeWe have an opportunity for Customer Care Executive in Vijayawada Location. **Requirements**: Should be able to work in shifts Experience in preparing the roasters Communication in English and Telugu is mandatory, Hindi is added advantage. Interested can share their CV to Pay: From ₹15,000.00 per month **Benefits**: - Health insurance - Leave...
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Area Customer Care Manager
2 months ago
Vijayawada, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesAnalyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as...
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Customer Support Executive
2 months ago
Vijayawada, India Jaynik Eduserve Private Limited Full timeA customer relationship executive is a key bridge between the company and their customer where they need to understand the detailed requirements of customer and work with the internal team to deliver those based on the customer requirements. **Qualification: - **BTECH fresher **Things required: -** - Own laptop - Own smartphone - Vehicle to move around in...
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Customer Relationship Executive
2 months ago
Vijayawada, India Jaynik Eduserve Private Limited Full timeA customer relationship executive is a key bridge between the company and their customer where they need to understand the detailed requirements of customer and work with the internal team to deliver those based on the customer requirements. **Qualification: - **BTECH fresher **Things required: -** - Own laptop - Own smartphone - Vehicle to move around in...
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Customer Care Representative
4 days ago
Vijayawada, Andhra Pradesh, India V.G EARTHING Full time**Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...
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Customer Care Executive
2 months ago
Vijayawada, Andhra Pradesh, India Navrelia Foods Private Limited Full time**Job Role and Responsibilities** - Clearly communicate and share appropriate product USP, Value proposition and attributes to new customers - Follow up with existing customers to gather and document their feedback in excel sheets and internal company database - Create invoices on software and process customer orders **Job Requirements** - Proficient in...
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Customer Care Executive
2 days ago
Vijayawada, Andhra Pradesh, India Navrelia Foods Private Limited Full time**Job Role and Responsibilities** - Clearly communicate and share appropriate product USP, Value proposition and attributes to new customers - Follow up with existing customers to gather and document their feedback in excel sheets and internal company database - Create invoices on software and process customer orders **Job Requirements** - Proficient in...
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Fresher Ticket Executive Customer Service Wfh
3 weeks ago
Vijayawada, India Peogi Technology Full timeAirport Ground Staff Job in Airport City In India: As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst traveling. You will ensure quality service and adherence to safety policies and security...
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Customer Care Executive
2 months ago
Guntur, Vijayawada, Andhra Pradesh, India TickerJob Full timeExperience in handling customer Quires. Exp required: - 1-2yrs Indbound calls. **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹15,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Morning shift Supplemental pay types: - Joining bonus - Performance bonus - Quarterly bonus - Yearly bonus Ability to...
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Home Sales Officer
3 weeks ago
Vijayawada, India Reliance Jio Infocomm Limited India Full time1.Drive home connect operations and customer lifecycle management - 2. Acquire building permissions as per target 3. Generate leads for feeder service area 4. Acquire and connect customer premises as per target 5. Carry out home care setup as per turnaround time 6. Ensure correct information about homes and buildings in database 7. Conduct communication...
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Customer Care Executive
6 days ago
Guntur, Vijayawada, Andhra Pradesh, India TickerJob Full timeExperience in handling customer Quires.Exp required: 12yrsIndbound calls.Job Types: Full-time, Regular / PermanentSalary: From ₹15,000.00 per monthBenefits: Food providedSchedule: Day shift Morning shiftSupplemental pay types: Joining bonus Performance bonus Quarterly bonus Yearly bonusAbility to commute/relocate: Guntur, Vijayawada,Andhra Pradesh:...
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Manager-Franchisee Lead
3 weeks ago
Vijayawada, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...