(15h Left) Service Excellence
2 weeks ago
Job Location - Hyderabad and Kochi
Director Digital Transformation – Responsibilities:
Displays clear expertise in Transformational initiatives (Insurance and Mortgage domain) to change the business.
- Interfaces with IT to work on current and future technology requirements.- leadership in support of the identified and implemented projects, which includes project prioritization, budgeting, control and reporting.- opportunity discovery activities, prepare solutions with the help of architects and project manage them till benefit realization activity.- with client frequently and provide status updates of projects.- Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce waste and drive productivity across sites and functions.- maintains, and leverages relationships across functions to identify opportunities for process improvement and facilitate the implementation of measurement and management systems.- optimizes, and maintains end to end processes to ensure efficiencies.- Leads cross functional teams in defining current processes/systems; identifies target condition; establishes plans to close the gaps; and coaches teams to successfully implement changes.- Oversees the deployment of new processes and functions.- Identifies and establishes metrics and Key Performance Indicators to evaluate process efficiencies.- Conducts Root cause analysis and problem solving to ensure optimal operational efficiencies.- Drives Change Management to promote a culture and mindset of operational excellence and continuous improvement across functions and embedding it into daily work.- Coaches/mentors stakeholders and team members at all levels to support them through the adoption of lean principles and practices.- Collaborates with leadership to ensure alignment of initiatives and the successful delivery of the strategy.- Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes and terminates staff and recommends salary actions, as appropriate.- Participates in special projects and performs other duties as assigned.- Ability to inspire others to action and to influence without authority is absolutely necessary.- The ability to function in a fluid environment, with fast change, and fast prototyping and design
Requirements:
- Bachelor’s Degree & MBA- Certified Black Belt- At least 5 years’ experience in managing Transformation/Automation for US Insurance and Mortgage industry.- At least 10+ years of work experience in a Service Excellence leadership role- Experience in Project Management of Six Sigma and Transformational Projects, Process Excellence, Automations, PnL Analysis, Continuous Improvement, Minitab, MS Excel, PowerPoint- Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical Road-map for them.
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