Assistant Manager

2 weeks ago

Pune, India Whatjobs IN C2 Full time

Greetings for the Day… We are looking for a Deputy /Assistant Manager for one of our esteemed clients in Pune having experience into workforce management, Forecasting, Schdueling, Planning, Team Management. Exp: - 6 + years Location: Pune Shifts : - Rotational (24 * 7 ) Job Description:- o Develop accurate forecasts for call volumes, handling times, and staffing requirements. o Analyze historical data and trends to predict future workforce needs o Create and manage staff schedules to ensure optimal coverage and adherence to service levels. o Implement flexible scheduling strategies to accommodate peak times and special events. o Generate and analyze reports on key performance indicators (KPIs) related to workforce management. o Provide insights and recommendations to improve operational efficiency and effectiveness. o Lead and mentor the WFM team, providing guidance and support for professional development. o Foster a collaborative and positive work environment. *We are looking for candidates who can join us within 30 days*

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