Technical Consulting Engineer
2 weeks ago
We have an incredible team who will fight beside you to accomplish the impossible. We're looking for an upbeat and driven Support Engineer who will be responsible for the technical solving and resolution of our customers' support issues.
You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.
What are some of the exciting problems you'll be working on:
Triaging, prioritizing, and resolving support inquiries from our customers
Engaging with our engineers to diagnose and solve customer issues
Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting
Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.
Being a part of an on-call rotation
What does it take to work at Cisco:
3+ years of experience in technical support or support engineer role
Strong written and interpersonal communications skills
Fundamentals of computer programming. (e.g., be able to read/understand code)
Power-user proficiency with computer systems (e.g., command-line and scripting experience)
Comfortable with the fast-paced and unpredictable nature of support engineering
Consistent record to work cross-functionally within a team-oriented environment
Strong desire for technical growth
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