Technology Support Specialist

2 weeks ago

Pune, India Infosys Full time
Responsibilities

Proven experience in a .Net•Exp is asp.net. MVC •Good to have SQL server with React/Angular JS •Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. Proven experience in a MIM role • Coordinate for Critical P1 incidents with appropriate stakeholders• Highlight the incidents which may lose SLA in next 24 hours• Highlight the aging and backlog tickets and work with stakeholders to resolve blocker• Drive Service Improvements• Audit incident data and process on quarterly basis• Publish Incident trends • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.• ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources. Proven experience in a network administrator role• Hands on experience in networking, routing and switching• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired• Ability to set up and configure server hardware• Familiarity with backup and recovery software and methodologies• Great at organizing, prioritizing and multitasking • Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. •Good understanding of the SQL database architecture.•Good knowledge on backup & recovery•Expertise on Database security•Support day to day operations and managing databases in Physical and virtual environments.•Good knowledge on high availability and disaster recovery.•Expertise on high availability concepts clustering, always on and DAG.•Expertise in Database performance monitoring and query tuning•Experience on PowerShell or shell scripting is an added advantage•Expertise in SQL troubleshooting and error handling•SQL server Database Installation, Migration, Upgrade and Patching.•Hands on experience on monitoring tool Solar Winds.•Tertiary Qualification in IT / Computer Science / related discipline. SHIFT- 24*7Rotational week offsExp range- 2-4 yrs*2 Yrs Project exp is a must barring training/internship experiences.

Educational Requirements

Graduate

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