Head of Operations

2 days ago

Thrissur, India GramPro Business Services Pvt. Ltd. Full time
Recruiting for a Scheduled commercial Bank
JOB DESCRIPTION
Location: Head Office – Thrissur ( Kerala )
Industry: Banking
Employment Type: Full-time
Experience Level: Experience-25 Yrs. Senior Leadership within 60 years can also apply.
Qualification-Any PG
Role – Head Operations
Role Overview
The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business.
Key Responsibilities
1. Operations Management
Lead and manage all operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.).
Ensure smooth account opening, servicing, and closure processes with minimal errors.
Optimize branch and back-office operations for speed, accuracy, and cost efficiency.
2. Process Improvement & Automation
Identify process gaps and implement lean, automated, and scalable solutions.
Collaborate with technology teams for digitalization of operations (e.g., paperless onboarding, workflow automation).
3. Compliance & Risk Management
Ensure adherence to RBI guidelines, KYC/AML norms, and internal compliance standards.
Monitor operational risk metrics, implement controls, and lead remediation for audit observations.
4. Service Quality & Customer Experience
Set TAT (Turn-Around Time) benchmarks for all operational activities.
Drive customer satisfaction through timely resolution of operational issues.
5. Team Leadership
Lead, mentor, and develop large operational teams across central and regional hubs.
Skills & Competencies
Strong knowledge of retail liability banking products and processes.
Expertise in regulatory compliance, risk controls, and audit standards.
Proficiency in banking systems, core banking software, and workflow tools.
Strategic planning and change management capabilities.
Excellent leadership, decision-making, and stakeholder management skills.
Foster a performance-driven culture with focus on accountability and innovation.

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