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Customer Support Manager

2 months ago

chennai, India Biotastic Health Systems (Ice Code Recovery) Full time
Company Description

Biotastic Health Systems (Ice Code Recovery), located in Egmore, is India's gateway to next-level wellness. Offering innovative cold therapy solutions, red light therapy panels, and saunas, Biotastic is dedicated to providing unique experiences for relaxation and rejuvenation.
Role Description

This is a full-time on-site role for a Customer Support and Technical Manager at Biotastic Health Systems. The manager will be responsible for overseeing customer support operations, providing technical assistance, ensuring customer satisfaction, and analyzing customer service metrics on a day-to-day basis.
Qualifications

  • Customer Satisfaction, Customer Support, and Customer Service skills
  • Technical Support and Analytical Skills
  • Experience in managing customer support teams
  • Excellent problem-solving abilities
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Experience in the health and wellness industry is a plus
  • Bachelor's degree in a relevant field