Software Engineer

6 days ago

Bangalore Division, India Saaki Argus & Averil Consulting Full time

About the Client:

A global IT MNC company


Role : Software Engineer - ITSM

Experience : 3 to 5 years

Location : Bangalore (Hybrid)


Looking for candidates who are currently in a Career Break (preferably Female candidates)


Roles & Responsibilities:


  • Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
  • Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
  • Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
  • Drive continuous improvement initiatives for IT processes and service delivery frameworks.
  • Monitor and report on service performance, identifying areas for optimization and improvement.
  • Handle communication with stakeholders to provide updates on incidents, changes, and service improvements.
  • Contribute to the development and maintenance of ITSM documentation and knowledge management.


Preferred Qualifications/Experience:


  • 3-5 years of experience in IT service management, with strong knowledge of ITIL or other ITSM frameworks.
  • Proficiency in ITSM tools like ServiceNow, BMC Remedy, or similar.
  • Experience in incident management, problem management, and change management processes.
  • Excellent communication, teamwork, and problem-solving skills.
  • Experience with IT infrastructure and operations is a plus.
  • ITIL or other relevant ITSM certifications are preferred.
  • Candidates returning from a career break (preferably women)

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