Payment collection Executive

4 days ago

Hyderabad, India Osmium Energy Full time

The Payment Collection Executive is responsible for ensuring timely recovery of outstanding payments from customers/clients, maintaining accurate records of receivables, and providing excellent customer service while adhering to company policies and compliance standards.

Key Responsibilities

  • Collections & Recovery
  • Contact customers via phone, email, or field visits to follow up on overdue payments.
  • Educate customers about payment terms, due dates, and penalties for late payments.
  • Negotiate and agree on payment plans where necessary.
  • Ensure daily/weekly/monthly collection targets are achieved.
  • Customer Service
  • Handle customer queries regarding billing, statements, and outstanding balances.
  • Provide support in resolving disputes related to payments.
  • Maintain professional and empathetic communication to encourage timely settlements.
  • Documentation & Reporting
  • Maintain accurate records of collection efforts, payments received, and outstanding accounts.
  • Prepare daily/weekly reports on collection status for management review.
  • Update CRM/ERP systems with payment and customer interaction details.
  • Compliance & Process Adherence
  • Ensure collection practices comply with legal, regulatory, and organizational policies.
  • Follow data privacy and confidentiality protocols while handling customer information.
  • Escalate high-risk or chronic defaulters to the senior management/legal team.

Qualifications & Skills

  • Education
    : Minimum Bachelor's degree in Commerce, Business Administration, Finance, or related field.
  • Experience
    :
  • 1–3 years of experience in collections, accounts receivable, or customer service (experience in banking/NBFC/utility preferred).
  • Technical Skills
    :
  • Proficiency in MS Office, CRM, and ERP systems.
  • Knowledge of billing, invoicing, and payment processes.
  • Soft Skills
    :
  • Strong negotiation and persuasion skills.
  • Excellent communication (verbal & written) and interpersonal skills.
  • High level of integrity and customer-centric approach.
  • Ability to handle pressure and meet targets.

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