ServiceNow Developer

2 months ago


Bangalore, India Buxton Consulting (INDIA) Private Limited Full time

About the Role :

We are seeking a ServiceNow Developer to support the implementation and configuration of ServiceNow for our APAC region.

The ideal candidate will have a strong understanding of ServiceNow and experience in catalog, portal, and workflow development.

Responsibilities :

- Develop and configure ServiceNow catalogs for operational requests (P2P).

- Set up and manage ServiceNow portals for internal users and suppliers.

- Configure country and language rules, conditions, and field mapping.

- Implement virtual agent and live agent functionalities.

- Establish escalation and SLA procedures within ServiceNow.

- Configure assignment groups based on ticket categories.

- Develop regional tables and reporting mechanisms.

- Integrate ServiceNow with chatbots.

- Ensure ServiceNow supports multiple languages.

- Collaborate with project teams to implement APAC-specific changes.

- Troubleshoot and resolve ServiceNow issues.

Technical Skills :

- ServiceNow : In-depth knowledge of ServiceNow platform, including catalog, portal, workflow, and administration.

- Scripting : Proficiency in scripting languages (JavaScript, Jelly) for ServiceNow development.

- ITIL : Understanding of ITIL processes and best practices.

- Problem Solving : Ability to analyze and resolve technical issues.

- Communication: Effective communication skills to collaborate with cross-functional teams.

Key Result Areas (KRAs) :

- Successful implementation and configuration of ServiceNow for APAC region.

- Improved efficiency and effectiveness of ServiceNow processes.

- Increased user satisfaction with ServiceNow.

- Adherence to project timelines and budgets.

- Effective collaboration with project teams and stakeholders

(ref:hirist.tech)
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