Service Specialist
3 weeks ago
Position - Service Specialist. Key Responsibilities: As a Service Specialist in the Vision Technology Solutions (VTS) team, you will be responsible for the installation, maintenance, and repair of ZEISS vision care devices. You will work closely with customers to ensure the optimal performance of our products, provide technical support, and deliver exceptional service. This role requires a combination of technical expertise, customer service skills, and a commitment to upholding ZEISS high standards of quality and innovation. Key Responsibilities & Accountabilities (Tasks & Deliverables): Installation & Commissioning - Install and set up ZEISS Vision Care devices at customer sites - Ensure proper calibration and configuration of equipment to meet ZEISS Standards Service Operations - Ensure all service requests are closed within agreed timelines and documented - Diagnose and resolve technical issues or faults in equipment’s promptly - Replace defective components and ensure compliance with safety and quality standards Service Contracts & Maintenance - Encourage customers to enroll in VTS service contracts to ensure routine service. - Perform routine preventive maintenance to ensure longevity and optimal performance of ZEISS devices - To constantly find ways to upbring service revenues for the assigned territory Collaboration with Internal Teams - Work closely with sales team for VTS lead generation, and conduct follow-ups for closure - Share insights regularly with sales team on new updates and share field insights to product management team on design, functionality and serviceability. Customer Support - To provide technical support either on-site or remotely, to address operational or technical queries - Train customers in proper usage of the device and care for the ZEISS devices. - Maintain strong relationships with customers to ensure satisfaction and loyalty. - Existing customers usage to be monitored for bringing the best outcomes from VTS devices Development - Stay updated on latest ZEISS technologies, products, and service techniques and follow a culture of continuous improvement and learning., - Demonstrate a self-directed high-performance culture and share best practices with team members to improve overall service quality Compliance & Safety - Adhere to ZEISS's safety protocols and industry regulations during all service activities. - Ensure compliance with warranty terms and service a
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Service Operations Specialist, AS
3 weeks ago
Pune, India Deutsche Bank Full timeJob Description Service Operations Specialist, AS Position Overview Job Title : Service Operations Specialist, AS Location : Pune, India Role Description - The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist...
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Service Operations Specialist, AS
2 weeks ago
Pune, India Deutsche Bank Full timeJob Description Service Operations Specialist, AS Position Overview Job Title:Service Operations Specialist Corporate Title: AS Location:Pune, India Role Description - The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations...
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Service Operations Specialist, As
3 weeks ago
Pune, Maharashtra, India Deutsche Bank Full timeJob Title Service Operations Specialist AS Location Pune India Role Description The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment The Service Operations Specialist role supports the respective functional teams and provides expertise and...
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Service Operations Specialist, AS
3 weeks ago
Pune, India Deutsche Bank Full timeJob Description Position Overview Job Title : Service Operations Specialist, AS Location : Pune, India Role Description - The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective...
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Service Desk Specialist
4 days ago
Pune, Maharashtra, India Ensono Full timeJOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...
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Service Desk Specialist
4 days ago
Pune, Maharashtra, India Ensono Full timeJOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...
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Specialist, Customer Service
1 week ago
Pune, India xpo Full timeXPO India Shared Services Logistics done differently. Join XPO Logistics, a company named among the world’s most admired by Fortune and one of America’s best employers by Forbes. As the Specialist, Customer Service, you are the primary contact for managers, employees, and even other HR professionals across the company tasked with handling day-to-day...
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Specialist, Customer Service
1 week ago
Pune, India XPO Full timeXPO India Shared Services Logistics done differently. Join XPO Logistics, a company named among the world’s most admired by Fortune and one of America’s best employers by Forbes. As the Specialist, Customer Service, you are the primary contact for managers, employees, and even other HR professionals across the company tasked with handling day-to-day...
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Gallagher - Senior Reporting Specialist
7 days ago
Pune, India Gallagher Service Center LLP Full time: 4-6Location : Pune, MaharashtraWe believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply. Wed be thrilled to receive applications from exceptional individuals like yourself.Gallagher, a global industry leader in insurance, risk management,...
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Service Operations Specialist, AS
2 weeks ago
Pune - Margarpatta, India Deutsche Bank Full time US$ 6,00,000 - US$ 12,00,000 per yearJob Description:Job Title: Service Operations SpecialistCorporate Title: ASLocation: Pune, IndiaRole DescriptionThe Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional...
