Customer Support Manager

4 weeks ago


india Transformative Learning Solutions Full time

We are lookingfor a Dynamic Customer SupportManager for our Asia markets. This roles requires dedicated individuals to take the necessary initiative to make an impact.


Roles and Responsibilities

  • Managing the customer supportdepartment’s day-to-day functions.
  • Improve customer service experience, create engaged customers, and facilitate organicgrowth.
  • Develop service procedures, policies,and standards. Implementing customer support processesto enhance customer satisfaction.
  • Responding to escalated customersupport issues.
  • Keep accurate records and document customerservice actions and discussions.
  • Analyze statistics and compileaccurate reports.
  • Recruit, mentor, and develop,lead customer serviceexecutives and nurturean environment where they can excel through encouragement and empowerment.
  • Informing the team of all new information relatedto products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team's ongoingtraining efforts.
  • Delivering performance evaluations and following the disciplinary processaccording to company policy.
  • Managing the budget of the customersupport department.
  • Keep ahead of industry’s developments and apply best practicesto areas of improvement.


Requirements and skills

  • Good Academic Record
  • Proven experience as a customer supportspecialist, preferably within a similarenvironment. Thorough knowledge of legislation pertaining to consumer protection.
  • Prior experience in a managerial or supervisory role.
  • Top-notch oral,written, and interpersonal abilities.
  • Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism. Alignment with our company's values.



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