Support Specialist

Hiring for Support Specialist | Long term Contract | Remote Title: Support Specialist – Horizon VDI Location: Remote in India Duration: 12 months Key Responsibilities Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration Validate and troubleshoot application functionality within VDI sessions in partnership with application owners Education: Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM). Required Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments Experience supporting VMware Horizon View (7.X or 8.X), including Connection Server, Composer, and Agent Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: 3+ years supporting end-user computing or VDI in enterprise environments Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates. Working knowledge of FSLogix, profile redirection, and user data management Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools Familiarity with Jira or similar ticketing and ITSM platforms Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI Knowledge of monitoring tools (e.G., Horizon Help Desk Tool, vRealize Operations, ControlUp) Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable