Walk-In Drive

3 days ago

Mumbai, India upGrad Full time

Roles & Responsibilities:


• Onboard all candidates in your batch and get them acquainted with the different program elements


• Understand the expectations of all candidates from the program and mentor them to help them achieve their goals


• Keep all candidates updated about the latest in the program via phone, email, chat


• Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics


• Maintain a database of the entire history of expectations, interactions & growth of every candidate


• Provide lagging candidates with regular feedback and motivation to help them succeed


• Manage preparation of candidates for placement activities to ensure maximum offers


• Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program


• Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates.


• Resolve day to day queries from learners & ensure SLAs are met. Should be competent to handle multiple learners and help them identify their key strengths

Skills:


• Excellent written and spoken communication skills


• High customer-centricity, to understand student expectations and support them to achieve their goals; Ability to approach any situation with patience and empathy


• Good problem-solving skills


• Ability to manage clear internal communication to drive student success


• Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory.

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