Associate Principal Technical Architect

3 weeks ago


Bengaluru, India Microland Full time
Responsibilities
Working knowledge on Windows Client ( windows-7,8,10 &11)
Basic knowledge on Windows Server OS (2k8,2k12, 2k16 & 2020)
Disk & Space management on windows client OS
Windows Client OS installation, repair & upgrade.
Windows Client OS Troubleshooting skills ( reading event viewer, logs etc. )
Ability to check utilization and availability, ability to perform start up and shut down services by following SOP (Desktops & Laptops)
Working Knowledge of ticketing tool. Update the support ticket on timely basis.
Ability to utilize OEM tools, if any. Ability to run self-tests, as prescribed by OEM (Desktops & Laptops)
Ability to fix Physical connectivity of LAN, phone, peripherals etc. (such as connect to NW port, connect to interfaces of parent / child devices)
Ability to carry out HW troubleshooting on Desktops and Laptops (through beep alerts or error codes)
Ability to deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently
Ability to test and troubleshoot issues related to AV, backup & SCCM client etc.
Patch Client machines manually.
Patch Server OS machines manually.
Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency (SCCM client and AV client)
Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment
Ability to troubleshoot and manage service calls for printers & copiers locally and remotely
Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues
Backup: Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting. Technical understanding of different types of backup and restore scenarios. (SOP & Process required)
Outlook / Email Client: Basic knowledge of configuring mail client account (Outlook Express, MS Outlook).
Antivirus: Working knowledge of native & 3rd party antivirus management tools, Virus definitions/signature update, etc.
Asset Management: Working knowledge of asset management tools and process.(SOP & Process required)
Troubleshooting: Analyze problems and resolve the issues, Gather information from Users either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various

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