Dynamics CRM Support Engineer

1 day ago

Hyderabad, India NTT Full time

JOB DESCRIPTION Req ID:     We are currently seeking a Dynamics CRM Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Provide expert-level support for Dynamics CRM applications across different versions Troubleshoot complex issues related to CRM configurations, integrations, workflows, and data flows. Perform in-depth analysis and resolution of performance bottlenecks, system errors, and integration issues. Good understanding on customizations, such as custom entities, forms, workflows, and business rules. Oversee integration between Dynamics CRM and other business systems (ERP, marketing automation, third-party applications) via tools such as KingswaySoft, Scribe, or custom APIs. Manage data migration and data integrity, ensuring seamless data flow between CRM and other systems. Monitor and manage data quality, ensuring data consistency and accuracy in Dynamics CRM Lead the resolution of high-priority incidents, ensuring minimal downtime and efficient resolution of issues. Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences. Conduct post-incident reviews and implement preventive measures to improve system reliability. Manage system upgrades, patching, and version updates, ensuring compatibility with existing customizations and integrations. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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