Sr. Associate Support Engineer, EBS

4 weeks ago

hyderabad, India Rimini Street Full time

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Sr. Associate Support Engineer, EBS. This role is based in India, Hyderabad.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The role of the Sr. Associate Support Engineer, Oracle CRM is to provide exceptional remote-based support for Oracle eBusiness Suite CRM modules.

  Essential Duties & Responsibilities

Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs. Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems Provide new or modified application configuration to resolve incidents. Provide support for Integration testing, User Acceptance Testing during Release cycles. Replicate reported issues as needed for troubleshooting. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting.

Experience

4+ years of Oracle eBusiness Suite experience in CRM Foundation, Service Contracts, Field service, Mobile Field Service, Install Base, Depot Repair Strong Experience of providing operations and maintenance support to clients on R12. Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory. Ability to write basic PL/SQL queries to debug is essential. Ability to develop test scenarios, support unit testing and user acceptance testing. Experience of creating functional specification (BR.100) and test scripts documents (TE.40) for custom objects Implementation experience would be an advantage but it not mandatory. Experience with localizations and global implementations would be an advantage.

Skills 

Good communication skills, both written & verbal with ability independently handle conversations with client business users. Good analytical & trouble shooting skills and tenacity in problem solving. Should be an excellent team player. Ability to analyze & resolve medium complexity cases independently. Should be process oriented. Should have a customer centric approach towards any tasks assigned with ability to build strong working relationships with client stakeholders.

Additional Duties & Responsibilities

This position is required to support clients in specific business hours. Resource will need to work in Australia Shift from 4 AM IST to 1 PM IST

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.  ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017  Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: ;

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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