Business Analyst

3 weeks ago

Gurugram, India Battery Smart Full time

Business Needs Assessment And Requirements Definition

  • Moving with speed, partner with stakeholders across CX, product, marketing, and operations to understand challenges, opportunities, and evolving priorities.
  • Translate complex business needs into structured, actionable requirements suitable for both technical and non-technical audiences.

Data Analysis And Insight Generation

  • Assemble and analyze customer experience, customer programs, and operational data to identify key trends, risks, and performance drivers.
  • Independently build and maintain dashboards and reports using tools such as Tableau, Salesforce, Excel, or Looker Studio to provide real-time visibility into customer health, churn, and CX operational KPIs.
  • Proactively access and manipulate data from internal systems and tools to support ad hoc analysis, leadership reporting, and strategic initiatives.
  • Interpret data to inform business decisions, validate solution effectiveness, and support continuous improvement initiatives.

Solution Design And Delivery Support

  • Document and analyze current-state workflows to identify inefficiencies, bottlenecks, or gaps in execution.
  • Work closely with Enterprise Business Systems, Revenue Operations, and Solutions Consultants to design systems and tool enhancements that align with business needs.
  • Produce high-quality documentation including Business Requirements Documents (BRDs), Functional Specifications (FSDs), use cases, and process flows.
  • Support user acceptance testing (UAT) by developing test cases, coordinating feedback, and confirming delivery meets original intent and business goals.
  • Assist project managers with initiative scoping, effort estimation, and timeline planning.

What Were Looking For

  • We strongly value your talent, energy and passion.
  • It will also be valuable to if you have the following qualifications
  • 3 - 5 years in business analysis, preferably in high-growth or SaaS settings; familiarity with Salesforce CRM, SaaS/eCommerce models, and business case development.
  • Bachelors degree in Business, Information Systems, or related field (MBA or certification like CBAP is a plus).
  • Experience using generative AI or automation tools (i.e., ChatGPT, Notion AI, Alteryx, or Power Automate) to drive efficiency and scale analysis.
  • Strategic and business-minded - you are a critical thinker and suggest, implement, and support efficient and effective operations driving towards continuous improvement.
  • You are proficient in creating dashboards and reports using business intelligence tools and comfortable navigating data systems independently to build insights without relying on developers.
  • Comfortable with ambiguity, quick pivots, and tight deadlines.
  • Strong communication, influencing, and stakeholder management skills.
  • Working knowledge of SQL, Python, or other scripting languages is a plus

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