Assistant manager

1 week ago

Bengaluru, India Swiggy Full time

Assistant Manager – Cx & Ops (Travel Category)

Bangalore (On-Site)

CREW is a premium personal assistant service designed to save customers time, money, and effort.

Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:

  • For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
  • Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
  • Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
  • CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.

Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.

By streamlining customers' daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.

About the Role:

We are looking for a dynamic and execution-focused Assistant Manager – Cx & Ops (Travel Category) to lead the Travel Desk within Swiggy's CREW team. This role involves managing a team of Crew Captains who plan and coordinate travel/trips for premium users.

The ideal candidate should have prior experience in travel planning and vendor coordination, with a strong sense of ownership, creativity, and operational discipline.

Key Responsibilities:

  • Lead and manage a team of Crew Captains responsible for planning and executing customer travel.
  • Drive operational excellence by ensuring timely execution of travel-related tasks and adherence to service standards.
  • Work closely with vendors to deliver memorable and high-quality experiences.
  • Provide creative direction for travel solutions tailored to customer preferences.
  • Manage shift schedules, task distribution, and escalations within the team.
  • Monitor key metrics such as task completion rate, customer satisfaction, and turnaround time.
  • Collaborate with internal teams to improve workflows and introduce innovative travel planning ideas.
  • Maintain the premium tone and quality standards of Swiggy's RARE service.

Required Skills & Qualifications:

  • Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
  • 3–6 years of experience in travel or travel planning.
  • Experience in vendor management.
  • Prior experience in team management within a service or operations setup.
  • Excellent interpersonal, communication, and leadership skills.
  • Strong creativity and attention to detail in travel planning.
  • Ability to perform under pressure while ensuring a seamless customer experience.
  • Passion for delivering outstanding, personalized experiences for premium users.

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