Product Manager

2 months ago

Gurugram, India Antara Senior Care Full time

Job Title: Product Manager

Role Summary:

You will be responsible for product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with sales, marketing, and support to ensure revenue and customer satisfaction goals are met. You will also ensure that the product supports the company’s overall strategy and goals.

Key Responsibilities:

1. P&L Management:

  • Oversee P&L management for all cities.
  • Conduct product pricing and margin calculation.
  • Monitor revenue and initiate strategies for revenue increase.
  • Monitor costs and implement cost optimization initiatives.

2. Product Portfolio Management:

  • Oversee the entire product development lifecycle.
  • Develop and execute product launch plans for new products and new markets.
  • Work closely with cross-functional teams, including development, marketing, sales, and customer support.
  • Implement and optimize product development processes for efficiency and quality.
  • Conduct product/process audits and ensure compliance.
  • Manage product feature modifications and create new products/packages.
  • Develop SOPs, forms, and formats.
  • Create content and identify opportunities to streamline and enhance service delivery processes.
  • Implement improvements to increase efficiency, reduce costs, and improve customer satisfaction.
  • Make decisions about product enhancements, updates, and retirements.
  • Manage and prioritize multiple products within the portfolio.
  • Conduct market visits and meetings with doctors.
  • Perform market research to identify trends, customer needs, and competitors.
  • Use market insights to improve existing products.

3. Customer Satisfaction:

  • Monitor and measure customer satisfaction levels.
  • Implement strategies to enhance overall customer experience in service delivery.

Education & Experience:

  • Postgraduate with 5+ years of experience in a Product Management role.
  • Experience in the service industry, healthcare companies, or D2C product companies preferred.

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