Sr.Quality Analyst- US Residential Mortgage Underwriting
20 hours ago
Job location :Bangalore/Hyderabad
Position : Sr. Quality Analyst- US Residential Mortgage Underwriting
Division : BPO
Experience : 2-4 years of experience in Quality -Underwriting US Mortgage
Key Skills :
Monitor agents to identify errors, deviations & initiate corrective measures.
Provide actionable data to various internal support groups as needed.
Generate account specific QA reports based upon predefined contractual criteria and provide inputs to
Create & maintain timely & accurate QA database.
Conduct feedback sessions with Agents.
Participate in design of call monitoring formats and quality standards.
Compile and track performance at team and individual level.
Participate in customer and client listening programs to identify customer needs and expectations.
Coordinate and facilitate call calibration sessions for call center staff.
Provide feedback to call center team leaders and managers.
Prepare and analyze internal and external quality reports for management staff review
Know-How
Critical:
*Good written and verbal communication skills & team management skills.
*Familiarity with the DMAIC Approach
*Overview of Internal Audit procedure
*Familiarity with COPC compliance requirements
*Good knowledge of spreadsheets and graphs, ability to create and present Power Point presentations.
*Follow and ensure compliance to the Information Security Policy Statement, the Acceptable Use Policy and the Information Classification Policy
*Abide and check conformance by team members to the Do’s and Don’ts explained during the security briefings / announcements.
Eligibility:
Any Graduate
Contact details
Ishika Agrawal
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
-
Bengaluru, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
