Technical Consultant

2 weeks ago

bangalore, India Getronics Full time
About Getronics
Getronics empowers businesses to stay competitive by offering flexible, secure, and reliable technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to low-carbon and sustainable development through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.
Role Purpose:
You will be working as a technical consultant with a team who are spread across Europe and India. You will need to be a self-starter who is highly motivated and able to coordinate and motivating team members to meet deadlines, work productively and resolve issues whilst maintain SLA’s as required.
Responsibilities/Accountability:
Provide L3 support on Storage, Virtualisation and compute BAU activities.
Primary responsibility to take ownneship of Storage infrastructure of various manufacturer mainly Dell EMC (Powerstore and Unity) and NetApp.
Ownership for all infrastructure Operations Support of Getronics’s Internal and External customers using Service Now.
Ensure various reports are published for capacity and performance and configuration as per Customer requirements.
Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.
Conduct investigations on system performance, make proposals for improvements and implement them when appropriate.
Liaise with all Getronics managed service vendors like Dell EMC, NetApp etc. for management and support.
Work closely with own & other infrastructure team members across EU & India .
Flexible to perform On-Call, Out of office hours activities.
Schedule and supervise all maintenance and installation work for upgrades, working with the vendor and Getronics ServiceDesk.
Carry out Risk assessment and manage risks.
Assigment of work load to team members.
Coach and mentor team members.
Skills/Experience
Mandatory:
Sound fundamental knowledge of Dell EMC VNX storage arrays, NetApp and other Dell EMC Storage products such as Powerstore and Unity.
Architectural knowledge of Cisco MDS series FC switches.
Hands on knowledge of supporting L3 operational activities & troubleshooting in the areas of Storage arrays, Cisco MDS.
Hands on knowledge of supporting L3 operational activities & troubleshooting on Cisco MDS platform.
Hands on knowledge of supporting L3 operational activities & troubleshooting on Cisco UCS platform and VMware.Must be familiar with Storage Replication, migration and Copy between arrays.
Good understanding NFS, and Fibre Channel protocols, fibre Channel cabling, and zoning and ISCSII protocol.
Good understanding of Windows and Linux systems.
Ability to work on own initiative.
Be able to make excellent decisions.
Be able to lead teams.
Be able to handle work pressure.
Liaise effectively with other teams.
Strong communication skills, both written and verbal in English language.
Desirable:
Good technical knowledge of IT infrastructure.
Previous experience of working with project team & deliver as per design.
Good understanding of Cloud, storage & Virtualized environments.
Good Understanding of ITIL processes.
Basic knowledge of VMWare, Dell Hardware and Windows and Linux OS
Qualification/Certification requirements
Degree level education in IT/Computer Science.
Minimum of 9 years with at least 4 years of relevant experience as a Storage engineer..

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