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Account Director

1 month ago

Hyderabad, India Cog Culture Full time

Role Name: Account Direcyor

Location: Hyderabad (On-Site)

Summary: As Account Director, you will be responsible for managing client relationships, understanding their needs, and ensuring client satisfaction. Your day-to-day tasks will include communicating with clients, coordinating projects, addressing client inquiries, and identifying new business opportunities.


Responsibilities:

  • Customer-centric: Must seek, process and execute client requests and product orders.
  • Go to Person - Must have all answers to queries regarding products/ services, and processes and if required direct them to the account manager.
  • Pro at Functionality: Must assist clients in using the products and services and keep them updated about new features launched.
  • Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services
  • Maintain trackers, and reports for client interaction, product/ service usage, etc.
  • Collect feedback and resolve client complaints.


Qualifications:

  • Proven work experience as an Account Executive, Account Manager, or in a similar client-servicing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and negotiation abilities
  • Ability to build and maintain positive client relationships
  • Strong organizational and time management skills
  • Ability to work well in a team and collaborate effectively with cross-functional teams
  • Experience in the advertising or creative industry is a plus